Rely

Help & FAQ

Self-service checkout synced with your organization's finance platform.

Shop in 3 steps

Step 1Scan attendant QR

Point your camera at the branch attendant's code to link your order to their register.

Step 2Add items to cart

Browse the branch catalog and build your order in seconds.

Step 3Confirm & pay

Review totals, sign in with your phone, and receive your invoice instantly.

Or discover a shop

Search organizations with salable inventory and pick a branch to shop online.

Frequently asked questions

How do I pay a pending bill?

Open Home to see pending bills, tap an invoice, then pay with M-Pesa or card. Your receipt appears once payment is confirmed.

What is Discover?

Discover lets you search organizations that have opted in and shop from a branch catalog without scanning a QR code first.

How does scan checkout work?

Scan links you to a branch attendant's register. Add items, confirm your order, and an invoice is issued in finance for you to pay.

Where are my receipts?

Paid invoices move to your purchase history on Home. Open any paid item to download the finance receipt PDF.